KYCUS logo, a platform dedicated to managing calls, conversations and communications.

Know your customers


Site ownership

KYCUS Communication, S.L. (owner of the website, (hereinafter referred to as 'KYCUS') as the owner of the services offered by KYCUS, with registered office at Gran Via Corts Catalanes 1176 bis 4º 8ª 08020 Barcelona (Spain), with N.I.F. number B54944731, and telephone (+34) 678604273.

User acceptance

The use of the website grants you the status of user of the same and implies the full and unreserved acceptance of each and every one of the provisions included in this Legal Notice, in the published by the 'web', at the very moment the User accesses it. As a result, it is the User's duty to carefully read this Legal Notice each time he/she uses the Website, because it may be modified.

On our website we have three types of users:

  • User of the website: is the user who visits our website or who uses our form Contact.
  • Customer user: is the user who registers on our website to contract our Tool.
  • End user: is the user who uses our tool integrated in the website of our Customers.

Use of the website and user responsibility

The user undertakes to use the website, as well as its services and contents without contravening current legislation, good faith, generally accepted uses and public order.

It is also prohibited to use the website for purposes harmful to KYCUS or third parties, Or what could cause harm to prevent the normal functioning of the website

Both access to the website and the use that can be made of the information and content included in the Same, shall be the sole responsibility of the person who does so.

Privacy and data protection policy

The purpose of this privacy policy is to inform you about the data we collect, the reasons why we collect it and what we do with it. We consider this information important, so we appreciate if you spend the time necessary to read it.

As your privacy is important to us, we have tried to provide a simple description. However, if you have any questions about this policy, we recommend that you contact us.

If you use our KYCUS site contact form, they will be stored in files owned by KYCUS, and the purpose is to be able to attend the query you raise. The data may be used for the sending of commercial and advertising newsletters and communications from KYCUS and third parties. You may not give your consent by selecting the 'check box' set out in the same Form.

If you contract our services through the registration form, they will be stored in files owned by KYCUS, and the purpose is to formalize the contracting of the services of the platform KYCUS.

If you use our platform the access data and those derived from the KYCUS service (messaging snapshot or video call), will be treated by KYCUS as the company's processor you have implemented our tool/service on your website, and whose purpose is to offer you the customer service via chat or video call.

KYCUS undertakes to treat your data confidentially and to implement technical measures, necessary to prevent its unauthorized treatment or access, As current data protection regulations.

The completion of the forms by your user assumes that you give us your Consent collection of your data by KYCUS.

The data subjects are the users themselves. As owners of such data you have the right of access, rectification, cancellation and opposition. To exercise any of these Rights data subjects can send a written request accompanied by a photocopy of the ID (or if any passport) by post to the address: Department of Protection KYCUS Communication SL, Gran Via Corts Catalanes 1176 bis 4º 8ª 08020 Barcelona (Spain). This request must be accompanied by the user who made the call (email, Twitter account, Facebook, etc.).

Users will be responsible in any case for the veracity of the data provided, reserving KYCUS the right to exclude from registered services any user who has provided data false or erroneous knowledge, without prejudice to any other actions that may proceed in straight.

This Privacy Policy may be amended in response to both possible changes to the platform and legislative changes.

Limitation of Liability and Warranties

This website focuses on the services offered therein. It undertakes to respect the veracity of the data, except for typographical error.

Intellectual property straight

The entire content of this website, whether texts, images, sounds, files, brands, logos, color combinations, or any other element, its structure or design, the selection and way of presentation of the materials included in it, and computer programs necessary for its operation, access and use, are protected by industrial and intellectual property rights, owned by KYCUS or, where applicable, its licensors, that the user of this website must respect. Likewise, all trade names, trademarks or distinctive signs of any kind contained on the KYCUS website are protected by Law.

Access to the site does not presuppose the acquisition by users of ownership rights over the contents contained therein.

Anyone who uses and visits the website acknowledges that intellectual property rights in websites, their graphic design and codes are the property of KYCUS unless they indicate ownership Different. Reproduction, distribution, marketing or transformation unauthorized use of such works, except for personal and private use, constitutes an infringement of KYCUS's intellectual property straight or the owner of them. Such acts of exploitation may only be carried out if mediated the express authorization of the Company and as long as explicit reference is made KYCUS's ownership of the aforesaid intellectual property straight.

Reservation of straight

KYCUS may, where it deems appropriate, make corrections, improvements or modifications to the structure, web design, as well as any information contained on the page, modify or delete services, the conditions of access or even use of the website unilaterally and without prior notice, without giving rise or right, to any claim or indemnity, or imply recognition of any liability.

KYCUS reserves the right to interrupt, suspend or terminate the provision of the website service or any of its services.

Exclusion of warranties and Liability

KYCUS makes no warranties, nor is it liable for damages of any that could be derived from:

  • The lack of availability and technical continuity or the operation of the page.
  • The existence of viruses, malicious or harmful programs in the contents,
  • The lack of usefulness, adequacy or validity of the website, services, contents in order to respond to the needs, activities or expectations of the users
  • Negligent or unlawful use of the website in general that does not respect the rules defined in the this legal notice, to good faith, public order.


This website focuses on the promotion and sale of services offered therein. KYCUS is committed to respecting the veracity of the data. With regard to the existence of errors or inaccuracies on the Website and because the contents have been drafted according to the will be remedied by KYCUS as soon as possible and as soon as you have knowledge of it.

Link policy

The Website may include 'links' or links of text or graphics to other websites and content located outside They are owned by third parties.

KYCUS uses such 'links' in order to provide further information. Because they are completely alien to KYCUS, the latter is not responsible in any case for the aforementioned web pages, their contents or the consequences that may entail access to such links

KYCUS also only authorizes interested third parties to establish 'links' from its websites always and when they comply with the obligations set out in this Legal Notice, in the following paragraphs.

In particular, the 'link' must allow the web to be displayed in its entirety within the browser screen, without the contents being displayed through frames or 'frames'. No Notwithstanding the foregoing, KYCUS reserves the right to require such third parties to to withdraw immediately 'links' to the Website when it deems appropriate.

The establishment of a 'link' does not imply in any case the existence of relations between the KYCUS, nor the knowledge acceptance by KYCUS, the services and content offered on this website.

KYCUS assumes no liability for damages of any kind that may arise from access, maintenance, use, quality, legality, reliability contained, information, communications, opinions, products etc, offered on websites that are not managed by KYCUS.

General conditions

This section provides for the procurement of products and services through the site owned by KYCUS Communication S.L. (hereinafter KYCUS)

By accepting this agreement, the user accepts the following:

  • Who is a person with sufficient capacity to hire
  • You have read, understand and accept these general terms and conditions
  • It assumes all established obligations.

KYCUS is not intended to process data for minors. In case a minor wishes to be a recipient of our services should be able to consent to treatment in accordance with current legislation. Otherwise, you must provide the parental or legal guardians' authorization.

These conditions will have an indefinite validity period and will apply to all contracts made through the website of . KYCUS reserves the right to modify the contractual offer, consisting of these general conditions And the list prices, at any time, although such changes will not affect already made by the client previously.

Identity of the parties

On the one hand, KYCUS Communication S.L., owner of the website, with CIF B-54944731 as a supplier of the products used by the CUSTOMER , established in Gran Via Corts Catalanes 1176 bis 4º 8ª 08020 Barcelona (Spain), and telephone (+34) 678604273. Registered Commercial of Alicante, Volume 35931, Folio 120, section 8, Sheet A-271853, hereinafter KYCUS

On the other hand, the company, organization or natural person (hereinafter THE CUSTOMER) who wishes to contract the services of KYCUS, which declares to have of the legal capacity necessary to be bound by this agreement and to use the website and associated services, according to these conditions and which it declares to understand and recognize in its entirety.


The language in which the relationship with the client is perfected will be Spanish.

Object of the contract and services offered

The purpose of this contract is to facilitate communication between THE CUSTOMER attached to the KYCUS platform and users who want to contact him. Through the platform the user you can start a chat, call or video call through your web browser with THE CUSTOMER who KYCUS.

Conditions of access and use of the platform

KYCUS provides a communication platform between CUSTOMERS who incorporate it on their website, and users.

KYCUS is in no case responsible for the quality or the correct performance of the services carried out by the different companies or entities that incorporate our communication platform into their different websites. KYCUS shall also not respond in the event of any relative errors to information given by companies or entities or costs that may be incurred by the companies or entities users of the platform.

It is expressly stated that once the CUSTOMER proceeds to subscribe to our services through the KYCUS website, formalizes a contractual relationship with respect to the contracted service. Therefore, the formalization of the subscription is an obligation payment of the total price of the service that we make available to the CUSTOMER that formalizes the subscription, unless expressly provided otherwise.

The CUSTOMER, in order to use the platform, must enter the name of the company or organization, its NIF, full address, name and email address, as well as choosing the type of subscription.

These conditions will be refined at the time the CUSTOMER consents by accepting the corresponding box. (Box that prior to your acceptance will report on general terms and conditions, as well as the privacy policy).

Recruitment procedure

The formalization of the subscription to the KYCUS platform can be done as set out in the “Register” section, in the following link:

Price and validity of the offer

The characteristics of the products, services offered on the site, as well as their prices, are displayed along the pages of this Website, through the 'Register' section, and this is carried out automatically through the recruitment process in the last phase of it. As the result, the CUSTOMER assumes that in any case the economic valuation of some of the products/services could vary in real time. In any case this will always be communicated Previously.

Prices for each product include Value Added Tax (VAT) where applicable and in any case they will be expressed in the Euro currency. (€).

The CUSTOMER may check and calculate the total price of the product/service with the exact breakdowns before proceeding with the payment of the subscription.

For any information about the reservation, the user will have the KYCUS customer service phone, (+34) 678604273, or via contact form:

Payment method

With credit and debit card, through the PAYPAL payment gateway. Through this means of payment, the buyer will have to provide his/her card number, expiration date and CVV number. In this case, your data will be encrypted and sent under secure server to the Paypal POS.This procedure does not provide the card number to KYCUS.

Codes of conduct

KYCUS is reported to not adhere to any code of conduct, both its own and outside. Thereafter, this accession may be amended KYCUS's own will without mediating communication expressly expressed in writing with its users.

Force majeure

Neither contracting party shall have any liability to any kind of wrongdoing cause greater. The termination of the contract will be postponed until the termination of the situation of force majeure.

Tribunals Barcelona

These conditions shall be governed by Spanish law in the event that any conflict or discrepancy in the interpretation arises or application of these general conditions, in front of a consumer, the competent courts shall be those of the consumer's domicile.

In the case of a company, both parties submit, expressly waiving any other outside, to the Courts and Tribunals of Barcelona (España)

Cookie policy

Our website uses its own and third-party cookies. A cookie is a small file of letters and numbers that are installed on your computer. These cookies allow us to distinguish you from other users of the website and help us provide you with a good experience when browsing our website, as well as Improve.

Our site includes features provided by third parties. Disabling these cookies will probably impede the functions offered by these services. You can delete and block cookies on this site, but parts of the site will not function properly.

Purposes of cookies on our site:

  • Techniques and customization. We use cookies that maintain the user's status through different page requests
  • Analysis or statisticals. Third-party. We use third-party services like Google Analytics

Cookie table (non-exhaustive listing)







Technical Cookies



Session identification technical cookie




Cookies to create a unique user identifier, provided by the services of Cloudflare, a cloud hosting provider, to increase the performance or security of the web.

1 year




Cookies to create a unique user identifier

It is later used by Google Analytics servers to calculate visitors, session, and campaign data. Find out more

1 year


Behavioural advertising

6 months


User preference cookie. Also to customize ads.

2 years


Analytics–Google Analytics. Used to distinguish users and sessions.   Find out more

2 years


Analytics–Google Analytics. Used to determine new sessions/visits   Find out more


Analytics–Google Analytics. It operates in conjunction with the __ UTMB cookie, to determine if the user was in a new session/visit. Find out more



Analytics–Google Analytics. Stores the source of traffic or campaign that explains how the user came to your site. Find out more

6 months


Analítica–Google Analytics

10 minutes

Below you can read our cookie setup guide in the most used browsers.

How to block cookies in the most used browsers

To block cookies follow the manual corresponding to your web browser.

Browser Official web address on cookie settings
Chrome How to manage cookies and site data.
Firefox Privacy settings, browsing history and function I don't want to be tracked
Internet Explorer

As manage cookies in Internet Explorer 8, 9, 10 and 11

As manage cookies on Microsoft Edge

Opera Cookies
Safari En inglés, Manage cookies